Legal, privacy & cancellation policy.
Legal Disclaimer
The information provided on this website is for general informational purposes only. While we strive to ensure that the content is accurate and up to date, we make no representations or warranties of any kind regarding the completeness, accuracy, reliability, or availability of the information.
We act as a platform that connects travelers with independent local guides and service providers. Tours and experiences are operated by these guides or partners, and we are not responsible for their actions, services, or any incidents that may occur during the tour.
Participation in tours and activities is at the customer’s own risk. We shall not be liable for any loss, injury, damage, accident, delay, or inconvenience arising from the use of our services or participation in any tour or activity, except where required by applicable law.
This website may contain links to external websites. We are not responsible for the content or practices of any third-party websites.
Privacy Policy — Principles
This website collects personal information such as name, email address, phone number, and booking details when necessary to provide our services.
We use the collected information for
- To provide and operate tours and experiences
- To manage reservations and communicate with customers
- To share necessary information with local guides and partner service providers for tour operation
- To improve our services and customer experience
- To contact customers regarding important updates related to their booking
We do not provide personal information to third parties without the user’s consent, except when required by law.
This website may use external services such as booking systems, payment processors, or analytics tools. Personal information handled through these services is subject to the privacy policies of the respective service providers.
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or alteration. Users may request access to, correction of, or deletion of their personal information by contacting us at info@aventraexplore.com. This Privacy Policy may be updated from time to time without prior notice.
Accessibility Statement
This statement was last updated on January 16, 2026. We at Aventra are working to make our site www.aventraexplore.com accessible to people with disabilities.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG 2.1 guidelines, and have made the site accessible to the level of AA. This site’s contents have been adapted to work with assistive technologies, such as screen readers and keyboard use.
- Used the Accessibility Wizard to find and fix potential accessibility issues
- Set the language of the site
- Set the content order of the site’s pages
- Defined clear heading structures on all of the site’s pages
- Added alternative text to images
- Implemented color combinations that meet the required color contrast
- Reduced the use of motion on the site
- Ensured all videos, audio, and files on the site are accessible
Partial compliance due to third-party content
The accessibility of certain pages on the site depends on contents that do not belong to the organization. We therefore declare partial compliance with the standard for those pages.
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us at info@aventraexplore.com.
Legal Information
Aventra provides guided experiences and local tour services only and is not a licensed travel agency or tour operator under Japanese travel industry regulations. Aventra’s services are limited to guiding, local assistance, and itinerary suggestions. We do not arrange, book, sell, or act as an agent for accommodations, transportation, restaurants, tickets, or other travel services.
Third-party services
Any restaurants, facilities, transportation providers, or other third-party services used during a tour are operated and managed by their respective providers. Aventra assumes no responsibility or liability for the quality, safety, availability, or actions of such third-party services.
Weather, natural disasters, and force majeure
Aventra shall not be held responsible for delays, changes, cancellations, injuries, or losses caused by weather conditions, natural disasters, transportation disruptions, facility closures, or other circumstances beyond our control.
Safety and personal responsibility
Participation in tours is at the guest’s own risk and discretion. While guides make reasonable efforts to ensure safety, all risks associated with outdoor activities, walking, and travel cannot be completely eliminated.
Limitation of liability
Except in cases of willful misconduct or gross negligence, Aventra shall not be liable for any direct, indirect, incidental, or consequential damages arising from participation in our tours.
Changes to this disclaimer
This Legal Disclaimer may be updated or modified at any time without prior notice.
Refund & Cancellation Policy
Because all Aventra tours are private and customized, cancellations and refunds are handled according to the policy below.
Cancellations by the guest
- More than 7 days before the tour dateFull refund (100%), excluding payment processing fees
- 3–6 days before the tour date50% refund, excluding payment processing fees
- Within 48 hours of the tour date, or no-showNo refund
Custom & special arrangements
Tours that include special reservations, tickets, transportation, or other third-party services may involve non-refundable costs. These costs will be clearly communicated in advance and deducted from any applicable refund.
Payment processing fees
Payment processing fees are non-refundable, even in cases of cancellation or partial refund. Refunds are issued to the original payment method and may take several business days to appear, depending on your card provider.
Weather policy
Tours operate rain or shine. Cancellations due to weather are only eligible for a refund or reschedule when conditions are deemed unsafe by Aventra or the assigned guide. Light rain, cold weather, or cloudy conditions do not qualify for refunds. In cases of severe weather, natural disasters, or safety concerns, Aventra will offer a free reschedule, or a full refund excluding payment processing fees.
Cancellations by Aventra or the guide
If a tour is canceled by Aventra or the assigned guide due to unforeseen circumstances (including illness, safety concerns, or extreme weather), guests receive a full refund excluding payment processing fees, or the option to reschedule the tour at no additional cost.
How to request a cancellation
All cancellation requests must be submitted in writing via email or through the booking platform used. Cancellation timing is based on Japan Standard Time (JST).
Partner Commission Terms
Commission is earned on completed, paid bookings attributed to an approved partner’s tracked link or QR code. Guests always book at the same public price — partner referrals are never marked up.
Commission is reconciled monthly and paid via PayPal to the account registered by the partner. Partners based in Japan are paid by domestic bank transfer instead. Cancelled or refunded bookings are excluded from the payable balance. Statements are available in the members-only partner portal.
Full refund guarantee request
If your tour did not match what was booked, you can submit a guarantee request below. Every request is reviewed against the conditions of our full refund guarantee, and we reply by email.
Requests must be submitted within 1 hour of the tour's scheduled end time, using the booking reference and email address from your confirmation email. Requests made before the tour ends or after this 1-hour window are not eligible under the guarantee.