Legal

Legal, privacy & cancellation policy.

Legal Disclaimer

The information provided on this website is for general informational purposes only. While we strive to ensure that the content is accurate and up to date, we make no representations or warranties of any kind regarding the completeness, accuracy, reliability, or availability of the information.

We act as a platform that connects travelers with independent local guides and service providers. Tours and experiences are operated by these guides or partners, and we are not responsible for their actions, services, or any incidents that may occur during the tour.

Participation in tours and activities is at the customer’s own risk. We shall not be liable for any loss, injury, damage, accident, delay, or inconvenience arising from the use of our services or participation in any tour or activity, except where required by applicable law.

This website may contain links to external websites. We are not responsible for the content or practices of any third-party websites.

Privacy Policy — Principles

This website collects personal information such as name, email address, phone number, and booking details when necessary to provide our services.

We use the collected information for

  • To provide and operate tours and experiences
  • To manage reservations and communicate with customers
  • To share necessary information with local guides and partner service providers for tour operation
  • To improve our services and customer experience
  • To contact customers regarding important updates related to their booking

We do not provide personal information to third parties without the user’s consent, except when required by law.

This website may use external services such as booking systems, payment processors, or analytics tools. Personal information handled through these services is subject to the privacy policies of the respective service providers.

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or alteration. Users may request access to, correction of, or deletion of their personal information by contacting us at info@aventraexplore.com. This Privacy Policy may be updated from time to time without prior notice.

Accessibility Statement

This statement was last updated on January 16, 2026. We at Aventra are working to make our site www.aventraexplore.com accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG 2.1 guidelines, and have made the site accessible to the level of AA. This site’s contents have been adapted to work with assistive technologies, such as screen readers and keyboard use.

  • Used the Accessibility Wizard to find and fix potential accessibility issues
  • Set the language of the site
  • Set the content order of the site’s pages
  • Defined clear heading structures on all of the site’s pages
  • Added alternative text to images
  • Implemented color combinations that meet the required color contrast
  • Reduced the use of motion on the site
  • Ensured all videos, audio, and files on the site are accessible

Partial compliance due to third-party content

The accessibility of certain pages on the site depends on contents that do not belong to the organization. We therefore declare partial compliance with the standard for those pages.

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us at info@aventraexplore.com.

Refund & Cancellation Policy

Aventra offers private walking and food tours, while tea ceremony and calligraphy are small-group experiences shared with other guests. Cancellations and refunds are handled according to the policy below.

Cancellations by the guest

  • More than 168 hours before the tour startAmount paid, less the non-refundable payment processing fee
  • From 72 hours up to and including 168 hours before the tour start50% of the amount paid, less the non-refundable payment processing fee
  • Less than 72 hours before the tour start, or no-showNo refund

For bookings paid together, the actual processing fee for the combined payment is allocated to each booking in proportion to its amount paid. If the actual fee cannot be confirmed, the refund amount is reviewed manually and is not estimated using an assumed rate.

Custom & special arrangements

Tours that include special reservations, tickets, transportation, or other third-party services may involve non-refundable costs. These costs will be clearly communicated in advance and deducted from any applicable refund.

Payment processing fees

Payment processing fees are non-refundable for guest-initiated cancellations. Approved full refund guarantee claims and cancellations by Aventra, the guide, a temple, or another provider are exceptions and are refunded in full including fees.

Weather policy

Tours operate rain or shine. Cancellations due to weather are only eligible for a refund or reschedule when conditions are deemed unsafe by Aventra or the assigned guide. Light rain, cold weather, or cloudy conditions do not qualify for refunds. In cases of severe weather, natural disasters, or safety concerns, Aventra will offer a free reschedule, or a full refund including payment processing fees.

Cancellations by Aventra or the guide

If a tour is canceled by Aventra or the assigned guide due to unforeseen circumstances (including illness, safety concerns, or extreme weather), guests receive a full refund including payment processing fees, or the option to reschedule the tour at no additional cost. This also applies when a temple or another provider cancels.

How to request a cancellation

All cancellation requests must be submitted in writing via email or through the booking platform used. Cancellation timing is based on Japan Standard Time (JST).

Partner Commission Terms

Commission is earned on completed, paid bookings attributed to an approved partner’s tracked link or QR code. Guests always book at the same public price — partner referrals are never marked up.

Commission closes at the end of each month (tours held from the 1st to the last day of the month) and is paid on the 15th of the following month — for example, tours held in October are paid on November 15. Payment is made via PayPal to the account registered by the partner. Partners based in Japan are paid by domestic bank transfer instead. Cancelled or refunded bookings are excluded from the payable balance. Statements are available in the members-only partner portal.

Guide payments

Guide fees follow the same schedule: closing at the end of each month for tours held that month, paid on the 15th of the following month via PayPal, or by domestic bank transfer for guides based in Japan.

Full refund guarantee request

If you were not satisfied with your experience, you can request a full refund including payment processing fees when the existing application conditions are met. Every request is reviewed, and we reply by email.

Requests must be submitted within 1 hour of the tour's scheduled end time, using the booking reference and email address from your confirmation email. Requests made before the tour ends or after this 1-hour window are not eligible under the guarantee.

How was the meeting time?

Q1How was the meeting time?

Was the tour length you booked (for example 3 hours) respected?

Q2Was the tour length you booked (for example 3 hours) respected?

Were the places agreed with your guide beforehand different from the plan?

Q3Were the places agreed with your guide beforehand different from the plan?

How was the guide's language support?

Q4How was the guide's language support?

Did the guide look after everyone in your booking?

Q5Did the guide look after everyone in your booking?